Frequently Asked Questions

Everything you need to know about shopping with Peppa Pig World

How much does shipping cost for my order?

Shipping costs are calculated at checkout based on the weight of your items and your delivery address. We offer standard and express delivery options within the UK, as well as international shipping to selected countries.

What is your return policy for online purchases?

We offer a 30-day return policy for most items. Products must be returned in their original packaging, unused, and with all tags attached. Please note that personalized items and certain hygiene products are non-returnable.

Are the products sold online the same as those in the park?

Yes, our online store features a wide selection of the same official Peppa Pig World and Paultons Park merchandise available at our on-site gift shops, including exclusive toys, clothing, and souvenirs.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also complete your purchase using digital wallets such as Apple Pay and Google Pay for a faster checkout.

Can I track my order once it has been shipped?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery's progress.

What should I do if my item arrives damaged?

If your order arrives damaged or faulty, please contact our customer service team within 48 hours of delivery with your order number and photos of the damage. We will arrange for a replacement or a full refund.